Booking support number

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Who's going to charge my credit card and when? Generally, the property is responsible for charging your card. If payment is instead handled by Booking. You usually can expect to pay during check-in or check-out at the property. However, there are some exceptions, like properties that require a prepayment for all or some of the total amount.

Again, this will be stated clearly in your confirmation and payment policies. Unlike a real charge, this test payment will be returned to your card. Can I make changes to my booking i. Helping your guests during peak season During the peak travel season, more guests than usual need help from our Customer Service team.

If your guests need to contact us, ask them to visit our Help Center at booking. That way, we can help your guests in their preferred language, and we can also prioritize Genius members and guests who are logged in or traveling soon.

We can give them the info they need to manage their bookings themselves or to contact our Customer Service team by email, live chat, or phone. Thanks for your support. Get help from fellow partners If you need help fast, ask your question in the Partner Community available in English and Italian.